Customer Service Training
I help businesses provide consistent, positive service excellence in their workplace. This will ensure an overall result in teamwork, which will create relationships to develop loyal customers, so that they will get repeat business and increased profit, without feeling overwhelmed with effort.
Make a booking for this course
Course Length
ONLINE: 7 Sessions at 1 hour each
Session 2 is 2 hours
Included: Training manual and Certificate of Attendance
Course Location
In person or online Masterclasses/Zoom Webinar.
Training and Consulting can be adapted to each client’s specific needs.
Course Price
Normal Price: R 5997.00 pp or Prices can be customized to business requirements.
By the end of the course, the delegates will have covered the following modules:
- The importance of a positive attitude and how to choose your attitude.
- Your body language and non-verbal body language to build trust with your customer.
- The importance of telephone skills.
- Understand how to be a Service Ambassador.
- Understand what teamwork is and how to implement it.
- Motivational customer service to create loyal customers.
- Handling challenging customers to ensure they return.
- Value of suggestive selling to increase sales.
- Understand cultural differences in the service environment.
- Understanding your customers through personality profiling.
Modules
- Choosing a Positive Attitude
- Body Language: Verbal & Non-Verbal
- Telephone Skills
- Be a Service Ambassador
- Teamwork
- Create Loyal Customers
- Handling Challenging Customers
- Suggestive Selling
- Cultural Differences
- Personality Profiling
What people are saying
Client Reviews
Nicke is a amazing. Her approach to couching is insightful and transformative. She equips you with tools needed to address challenges that are brought to her attention. I have attended two leadership training workshops with her and l have grown in my managerial role. I highly recommend her as personal, group or corporate couch.Thank you Nicke for your passion and dedication. You are changing lives and making many dreams come true
I sat through a full day session with Nicke, the day went by so quick.The session was fun and informative.I was given tools not just to help me in my professional life but also my personal life.Big ups to you Nicke!!!!
The course is not just sharing information, it's so much more than that. It's building confidence you didn't know you lacked, meeting your team at their own level to establish not only rappor with them but also their needs and how you can help them reach their next level, whatever that might be. It also allows you to allow each team member to maintain their own personality while you adapt yours to theirs thereby allowing them to grow and still be themselves. It teaches you to lead and be lead and others who want to follow in your footsteps. The work environment transcends from OKto 'What do you want me/us to do next? The energy is positive and your team is no longer scared to share ideas with you.Nicke is amazing in that she allows you to fail(so to apeak) so that you can pick yourself up and be a better version of a leader, thereby being able to allow your own team to ' fail' and they arise from the ashes like a Phoenix. This course is not just for business but your personal life as well. I am me, but a better version and each day with my team might bring new challenges but now it's turned around to become a win, where it's not just me, but my team who comes up with the solutions.Do Nicke' course, feel and see yourself and those around you transform! Help others transform! Thank you so much Nicke. Looking forward to the next course with you.
Before embarking on the leadership training course with Nicke, I had some vague notions of what a good leader should be and do, but nothing concrete and practical. The journey with Nicke over 3 months was not only training in how to be an effective leader, with proactive advice and frameworks, but it also became my weekly mentoring session for my personal career growth. I felt myself growing in confidence through our weekly interactions, recognising the skills and experience I already had and identifying areas where to improve. I particularly enjoyed the accountability Nicke instilled so that I am constantly pushing myself forward to figure out what's working, what's not working and how can I fix it 🙂 I would highly recommend Nicke's leadership transformation course to anyone, no matter what stage of your career you are in.
I recently completed Nicke's "Speaking with Impact" course and it was truly transformative!Nicke's confidence and energy as a speaker initially drew me in at a Mom Biz networking event. Afterwards, I connected with her over coffee and learned about her exciting new course. Feeling inspired, I signed up right away. I knew this was my turning point to shake off the fear of public speaking.The course itself was exceptional. Four intensive Friday sessions were packed with valuable information, personal stories, practical tips, and opportunities to practice with some amazing people. Not only did my confidence grow exponentially, but I also formed strong friendships with Nicke and my fellow participants. Nicke has this incredible ability to bring out the best in everyone!Special Guest speakers added even more value to the experience and was a wonderful surprise.By the end of the course, I had found my voice and learned to confidently share my story clearly so I reach a broader audience with my products. The graduation ceremony was the perfect finale. We showcased our newfound skills by presenting our stories in front of a supportive audience at a beautiful venue.If you're looking to gain confidence and become a more impactful speaker, I highly recommend Nicke's "Speaking with Impact" course! Don't walk… run! It will be well worth it.
It takes amazing talent to unlock talent in others, and you have been blessed with this, Nicke Abrahams. You got all 9 of us to dig deep through your 'Winning Attitude'. It was rigorous yet gentle, as you came alongside each one of us to deliver our best in the evening.We have all found voice is our own unique way, and that we celebrate!I highly recommend your Impact Speaking Course to those who are nudged to make an impact, for self or for others.Personally, for me, this was the next layer of my healing process for 'THE LOOK'.Thank you, Nicke!! ❤️
I thoroughly enjoyed the Powerful Leadership Transformation Course, It is an empowering and interactive training course that has valuable information, with a strong focus on the application of the knowledge shared throughout the sessions, that will assist you in becoming a better leader.Nicke is also such a vibrant and passionate facilitator of the course. The course and how it is presented is nothing short of inspirational and motivating. I would highly recommend doing this course.
I completed Nicke Abrahams' Recruiting Talent course, which equipped me with all the necessary tools to make my first successful hire. What particularly impressed me about the course was Nicke's skill in breaking down the recruitment process into a user-friendly, step-by-step approach that is accessible to anyone.
I truly enjoyed this training... the interaction, the engagement, the learning! Information that left me with a lot to think about and a lot to change/implement/improve. The personality profiling topic was my fav *smiling* - Thank you Nicke for being you.
The name of this course " Powerfull Leadership Transformation" explains everything. The content is powerful and the "aha" thing that happened, I transformed in so many ways as a leader. Thank you Nicke for everything, I admire your passion and energy.
This was a very well trained course! Nicke is passionate about the subject matter and she give you her everything! Thank you Nicke for being constant. Always ready to teach, listen and advise. My Team also says Thank you as they also can experience the difference your training brought to them. I highly recommend this to anybody that want to be a better leader. YOU DO NEED IT!
The Winning Attitude Leadership Training was a life changing course with relevant concepts which have positively impacted how I lead my team. I continue to apply these concepts even in my day to day life. I have become a better version of myself. I highly recommend this training to every professional out there.
We recently had the privilege of experiencing an extraordinary training course led by the incredible Nicke Abraham from the Winning Attitude Skills Training. We can't help but share our excitement and tell you about the amazing things we learned to create the finest experience for our clients.Right from the start, Nicke's energy and captivating presentation style had us hooked. This wasn't your typical boring training session! We laughed, we learned, and we left feeling enlightened and ready to take on the world.The best part was the practical knowledge we gained. Nicke shared an array of strategies and techniques that we could immediately put into practice. We discovered effective ways to build strong relationships with our clients and provide unforgettable service.If you're looking to level up your team's customer service skills and create the finest experiences for your clients, we wholeheartedly recommend Nicke Abraham and the Winning Attitude Skills Training. Nicke's ability to connect with people from all walks of life is truly remarkable. Her charisma and engaging presence make learning enjoyable and impactful.Thank you, Nicke! We're thrilled to implement what we've learned and raise the bar, consistently creating the finest experiences for our clients.Christel WillettHead of Brand ExperienceHarcourts South Africa
Wow! Never did I expect to get what I got from the training sessions with Nicke. What I have gained from attending these excellent training sessions cannot be sufficiently described in words. Nicke was there every step of the way and supported me through a very difficult process. I was humbled that she believed in me so much and believed 100% whole heartedly that I would be a success at it and I am proud to say that I was. The mentorship that I have received will stay with me for the rest of my life. Nicke, your energy is incredible and I can totally understand why everyone wants to be in your company and wants a piece of you. Thank you from the bottom of heart for all your wisdom and guidance. I look forward to doing many, many more public speaking and know you will be right next to me 🙂
"Knowledge is only powerful, if you consistently put it into action." In the property industry, we are daily faced with challenges and through the leadership course Nicke gave us a toolbox full of tools to use in every situation. Not only to resolve an issue, but to allow the people we work with, to grow and become more successful themselves. I will strongly suggest you do this amazing leadership course to find out "what is working, what is not working and what needs fixing," all while you are growing as a person and a leader.
On behalf of Greg Butler-DavisI would like to thank Nicke Abrahamfor her Winning Attitude training. Irecently completed the 12 weekcourse. The course provides you witha real world toolkit for leading abusiness, managing staff and buildingpositive culture. Over the last 18months we have put several keymembers of staff through the training,and we can see the benefits. Reducedstaff turnover, increased sales andconsistently high levels of clientsatisfaction. Any business leadershould consider Winning Attitudetraining as an investment in theirbusiness. I highly recommend NickeAbraham. Thanks Nicke, you are agreat professional trainer.
I recently attended Nicke Abraham's leadership course at her "The Winning Attitude Skills Training" school and I highly recommend it to anyone looking to improve their communication skills and achieve their goals. Nicke is an incredibly knowledgeable and experienced instructor who knows how to convey complex ideas in a way that is easy to understand and apply.The course covered a wide range of topics including effective communication strategies, goal setting, and time management techniques that have already had a positive impact on my professional and personal life. The atmosphere was engaging and interactive, and I left feeling motivated and empowered. If you're looking to take your leadership skills to the next level, I highly recommend this course!
Accreditation & Certification
As a public higher education institution, The Winning Attitude Skills Training (WA) functions in accordance to the Higher Education Act 101 of 1997. WA offers short courses, these short courses are not credit-bearing, and do not lead to formal qualifications on the National Qualifications Framework (NQF). Delegates who successfully complete a short course and comply with the related assessment criteria (where applicable) are awarded certificates of successful completion and/or attendance by The Winning Attitude Skills Training.
