Handle Challenging Clients Like a Pro – With the 6-Step BLAAST Formula

Turn Angry Customers into Loyal Clients
(Even When They're Ready to Explode)

In this On-Demand training you'll learn how to turn confrontation into connection using the BLAAST Formula™.

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Have you ever been caught off guard by a difficult client?

Whether they’re aggressive, passive-aggressive, nitpicky, or just plain rude – challenging customers can derail your energy, your confidence, and even your business growth.

But what if you had a proven strategy to handle ANY client conversation – calmly, confidently, and effectively?

What You’ll Learn in This 90-Minute On-Demand Training:

  • A 6-Step Proven Formula to manage challenging clients – no matter their attitude.
  • The real reasons behind difficult customer behavior (and how to shift their mindset).
  • How to spot an unsatisfied client before they complain – using non-verbal cues.
  • Confidence-building scripts and phrases to calm even the angriest client.
  • How to handle complaints without losing your cool – or your self-worth.

Presented By Nicke Abraham

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What Makes This Training Different?

This isn’t just theory. You’ll get PRACTICAL, real-world tools you can use immediately – in person, over email, and on Zoom.

You’ll walk away knowing:

  • What to say (and what NOT to say).
  • How to stay in control of your emotions.
  • How to turn tense moments into trust-building opportunities.

Who Is This Training For?

  • Business owners, consultants, and service providers.
  • Team leaders and customer-facing staff.
  • Coaches, creatives, and entrepreneurs.
  • Anyone who’s ever thought: “Why is this client SO hard to deal with?”.

If you work with people – this is for you.

You’ll never feel intimidated by a tough client again. You’ll leave this session equipped, empowered, and ready to turn “uh-oh” moments into long-term loyalty.

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Your Host

Nicke Abraham

Leadership Extraordinaire
Public Speaking Strategist
TEDxCapeTown Speaker Coach

The Winning Attitude is run by owner and founder Nicke Abraham.

Nicke has worked in a Leadership capacity for the last 29 years, both locally and abroad.

This has given her the privilege and opportunity to work with diverse cultures and nationalities.

Her quality leadership and training expertise to corporates has spanned a multitude of industries specializing in particular sectors such as Hospitality, Retail and Real Estate.

Nicke is deeply passionate about helping managers transform into leaders, to increase productivity and profitability, without working harder, only smarter.

Nicke works with business people to achieve their goals.

Nicke loves seeing their weaknesses turned to strengths, through stimulating an optimistic mindset.

Client Reviews

Your Investment

On-Demand Training Session

Free for Business Go-Getter Masterminders (as part of your membership).

On-Demand: R397 (workbook & on-demand training session)

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  📅 Details:

🗓 Date: Friday, 6 June
 ⏰ Time: 09:00 – 10:30 AM
 📍 Location: Zoom (link sent after registration)
 ⏳ Duration: 90 minutes
 🎤 Facilitator: Nicke, Public Speaking Strategist & Business Coach

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